Decision review
Use Atlas details, Field Notes, and the Fit Guide to decide whether the product fits your dog, handler, car, and daily route.
Support
Support for the full Atlas ownership routine.
Use this page for order help, delivery, product care, replacement parts, warranty questions, returns, and product guidance before or after Atlas arrives.
Ownership support
Support should follow the way Atlas is actually used.
A buyer does not only need an email address. They need to know what happens before order, when the box arrives, during the first week, and after outdoor use becomes routine.
Inspect first
Keep packaging, check visible condition, confirm major parts, and take photos before the first outdoor use if anything looks wrong.
Practice slowly
Introduce Atlas at home, practice calm entry, keep the first routes short, and contact support if entry or settling feels uncertain.
Care and parts
Clean contact areas, check wear points, store it where the routine begins, and use support for liner, wheel, weather, or parts questions.
Contact
Send the details that let us solve the right problem first.
Atlas is a large mobility product, so support works best when the message makes the situation clear: order status, product area, care question, use surface, storage plan, photos, or the buying question you need answered.
[email protected]Best for sizing anxiety, entry questions, SUV storage, planned surfaces, and whether Atlas fits the way your dog rests.
Dog measurements
Daily route
One concern
Start with the Fit Guide
Best for tracking, address, confirmation, oversized-package delivery, or checking the order later without creating an account.
Order number
Checkout email
Exact issue
Check order status
Best for condition checks, replacement parts, care questions, warranty review, or anything that changed after use.
Product photo
Close-up
Use surface
Email product support
Choose the right path
Different ownership moments need different evidence.
A pre-purchase product question is not handled the same way as a delivery issue, care question, or warranty claim. Start with the path below so the first reply can be specific.
Product decision review
Use this when you understand Atlas but need help with entry, use surface, SUV storage, accessories, dog posture, or one final purchase concern.
- Dog profile and planned use
- Resting posture, entry ability, and main concern
- Two photos: side standing and natural resting
Delivery and order help
Use this when the issue is tracking, address, oversized delivery, missing confirmation, order changes, or confirming that an order record is official.
- Order number and delivery country
- Name and email used at checkout
- Short description of the issue
Condition, parts, or care
Use this when something arrives damaged, feels different from expected, needs care advice, or may need a replacement part.
- Order number and full product photo
- Close-up photo of the part or issue
- Where and how the system was used
Support standard
Support is part of the product experience.
A serious mobility purchase needs fewer surprises. Support is organized around delivery expectations, care, return eligibility, warranty evidence, replacement parts, and final pre-purchase reviews when they matter.
- Use photos and order details to make questions easier to resolve.
- Keep packaging until condition, delivery, and purchase details are confirmed.
- Separate product care, delivery, parts, and buying questions so support can answer with context.
Product Guidance
Best for questions about Atlas use, entry routine, surfaces, storage, accessories, and the final purchase decision.
- Fit and entry planning
- Home, park, SUV, or travel use
Shipping
Use support to confirm shipping region, oversized-package handling, delivery address issues, and tracking questions after dispatch.
- Order number
- Destination and carrier status
Returns
Return review depends on order details, condition, original packaging, photos, and whether the item has been assembled or used outdoors.
- Condition photos
- Packaging and assembly status
Warranty
Warranty questions should include order number, product photos, close-up photos, and a short note explaining how the issue appeared.
- Full product view
- Close-up issue area
Replacement Parts
For wheels, liners, shields, hardware, or wear parts, send the product area, part photo, and order information if available.
- Part location
- Use surface and wear note
Care
Ask about cleaning, storage, wet-weather use, comfort liner care, and how to prepare Atlas for the next routine.
- Cleaning situation
- Storage and weather routine
Before you email
The fastest answers come from clear evidence.
Start with the situation.
Tell us whether the question is about buying, delivery, care, parts, return, warranty, or product use so the first reply goes to the right problem.
Keep packaging until the first check is complete.
For a large mobility product, packaging and condition matter for return review, shipping claims, and replacement support.
Use one thread per issue.
Product guidance, delivery, returns, warranty, and parts should stay in one email thread so the history remains easy to follow.
What to write
Use this simple support format.
Situation: before buying, order help, delivery, care, return, warranty, replacement part, or product use.
Use: park paths, pavement, SUV, recovery, travel, or daily neighborhood walks.
Question: entry, storage, accessories, return, warranty, parts, care, or buying confidence.
Photos: full product photo, close-up issue photo, or dog posture photos only when relevant.
Still deciding?
Review Atlas first, then use support for the unanswered detail.
Start with the product page to understand the system. Use support when the question is about delivery, care, parts, accessories, entry, storage, or one last purchase concern.